Terms of Service

1. What Steward is

Steward is booking and business software for mobile detailers. Steward provides the booking page, scheduling, payments tools, messaging and dashboard. The detailing work itself is performed by the independent Detailer, not by Steward.

Each Detailer is solely responsible for their services, pricing, licensing, insurance, taxes and the quality of their work.

2. Detailer subscriptions

Steward is offered as Solo Operator ($49 USD per month), Team ($99.99 USD per month, up to 10 employees) and custom Operations plans (10 or more employees). Plans are billed monthly in advance with no long-term contract.

Detailers who subscribe during launch keep their monthly price for their first 12 months. After that, we may change the price with at least 30 days’ written notice.

You may cancel at any time from your Billing page. Cancellation takes effect at the end of the current billing period; we do not provide partial-month refunds. If a payment fails, we may pause your booking page until the balance is paid.

Prices exclude applicable taxes, which will be added where required.

3. Customer bookings

Customers book directly with a Detailer through that Detailer’s Steward booking page. No customer account is required; each booking is identified by its confirmation number (for example STW-XXXX-XXXX). Keep this number private — anyone who has it can view and manage the booking.

Prices shown at booking are estimates based on the Detailer’s rates, vehicle size, selected service, add-ons and service area. The Detailer may adjust the final price for vehicle condition that differs materially from what was described, and must tell the Customer before starting work.

Available times reflect the Detailer’s hours, travel buffer and existing bookings. A booking is confirmed when the confirmation screen is shown.

4. Deposits, card holds and the 24-hour rule

At booking, Customers either pay a $50 deposit (applied toward the job total) or save a card on file with $0 charged today.

More than 24 hours before the appointment, Customers may reschedule or cancel for free online. On cancellation, the deposit is refunded or the card hold is released.

Within 24 hours of the appointment, online rescheduling closes and cancelling costs $50 — the deposit is kept, or $50 is charged to the saved card. This fee is paid to the Detailer.

If the Detailer cancels, the Customer receives a full refund of any amount paid. Remaining balances are settled between the Customer and the Detailer at the time of service.

5. Messaging and contact privacy

Customers and Detailers communicate through Steward messaging. Steward does not show a Detailer’s private phone or email on customer pages, and does not show a Customer’s phone on public booking pages.

Do not use messaging to send abusive, unlawful or unrelated content, or to move payments off-platform to avoid these terms.

6. Acceptable use

You agree not to misuse Steward, including by submitting false bookings, attempting to access other accounts or data, interfering with the service, or using it for unlawful purposes. We may suspend accounts that violate these terms.

7. AI quotes

Steward can suggest packages and prices using AI based on the Detailer’s own rates. Suggestions are informational; the Detailer is responsible for reviewing any quote before sending it.

8. Disclaimers and liability

Steward is provided “as is.” We work to keep it available and accurate but do not guarantee uninterrupted service. Steward is not responsible for damage to vehicles or property, or for disputes between Customers and Detailers.

To the maximum extent permitted by law, Steward’s total liability for any claim is limited to the fees the Detailer paid to Steward in the three months before the claim.

9. Changes and governing law

We may update these terms; material changes will be posted here with a new “Last updated” date and, for Detailers, notified by email. These terms are governed by the laws of the State of Texas, USA.

10. Contact

Questions about these terms: legal@steward.app.