Privacy Policy

1. Information we collect

From Detailers: account email and password (or Google sign-in), shop name, city, description, service ZIP codes, rates, add-ons, hours, and private business phone and email.

From Customers: name, phone number, vehicle size, selected service and add-ons, service ZIP, appointment date and time, and messages sent to the Detailer.

Payments: card details are entered for deposits and holds. Steward stores only the card’s last 4 digits and payment status; full card numbers are handled by our payment processor, never stored by Steward.

Basic technical data such as browser type and pages visited, used to keep the service secure and working.

2. How we use it

To create and manage bookings, calculate prices and availability, apply the 24-hour change rule, process deposits and the monthly subscription, deliver messages between Customers and Detailers, generate AI quote suggestions from a Detailer’s own rates, and prevent fraud.

We do not sell personal information, and we do not use customer data for advertising.

3. Who can see what

Public booking pages show only a shop’s name, city, description, services and prices.

A Detailer’s private phone and email are stored separately and are visible only to that Detailer — never to Customers.

A booking is visible to its Detailer and to anyone holding its confirmation number. The Customer’s phone number is shared with the Detailer for the appointment but is not shown on the public booking page.

Each Detailer can see only their own shop, bookings and messages. Access is enforced at the database level.

4. Service providers

We use trusted providers for hosting and database, payment processing, AI processing for quote suggestions, and (when enabled) email and text notifications. They process data only to provide these services to Steward.

5. Security

Data is encrypted in transit, access is restricted per account, and payment card data is handled by a certified processor. No system is perfectly secure; if a breach affects your data, we will notify you as required by law.

6. Retention

Booking records, payment status and message history are kept for as long as the Detailer’s account is active and for up to 3 years afterward for tax, dispute and legal purposes. Detailers can request deletion of their account and shop data at any time.

7. Your choices and rights

Detailers can view and edit their shop details anytime in the portal. Customers can request access to, correction of, or deletion of their booking information by contacting us with their confirmation number. Depending on where you live (for example California), you may have additional rights; we honor them.

8. Children

Steward is not intended for anyone under 18, and we do not knowingly collect their information.

9. Changes and contact

We will post updates here with a new “Last updated” date. Privacy questions or requests: privacy@steward.app.